Customers

We are the single point of contact for any disputes/refunds occurring in this website. We monitor the disputes very meticulously and will negotiate between the sellers and customers.

However, to be eligible for a return, you should accept certain protocols. Also, these are generic rules set by us and the customer should contact the relevant supplier/vendors to check for any specific refund policies.  Below are some of the generic policy rules

1. Generally policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

3. Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases

We request you to ship the product directly to the seller, and do notify us by email (with a receipt of proof) the item has been returned to the supplier

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are either non-refundable or partially - refundable and will be determined based on an agreement between the seller and customer. Please check with the seller on the agreement papers on refunds.

Once we receive an email from the seller they had received the returned item, we will notify you of the approval or rejection (per refund policies) of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

As an additional note, dispute Requests may or may not be approved by sellers. Please negotiate with the seller to reach an agreement. Most disputes are made because of miscommunication between sellers and customers. We advise you communicate with the seller to resolve your problems.

If the seller agrees to the refund request, the amount will be refunded to you and the transaction will be closed as stated above. If the seller rejects your refund request, you can always modify the request based on mutually agreed terms. And, if no agreement can be reached, we will make sure to assist you in every possible way to sort out this issue, however we will not be responsible for any loss or damage.

 

Late or missing refunds (if applicable):

 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Also, do contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@straightfromfarmers.com.au

 

Sellers

You will notify us by email when the customer had returned the item, and you are willing to confirm (i) either to resend the item or (ii) refund the amount back to the customer’s account.

In the case of refunding the amount back to customer’s account, your registered credit card will be deduced with the exact amount per the transaction made which will be later credited to the relevant customer account. In the case of re-sending the item to the customer, please send us a receipt copy proof to keep us informed. Any disagreements related to the ‘Shipping’ and ‘Shipping costs’ should be dealt with the customer directly; however we are still required to be notified so that we can debit/credit the accounts accordingly.

 

 

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